Refund policy

Thank you for shopping at soothing aura™. We appreciate your business and want to ensure your satisfaction with our products. Please read our refund policy carefully.

1. Eligibility for Refunds:

We accept refund requests within 3 days from the date of purchase.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items:

Certain products are exempt from being returned and refunded. These include:
Personalized or custom-made items.
Perishable goods.
Gift cards.
Downloadable software products.

3. Refund Process:

To initiate a refund, please contact our customer support at soothingaura@gmail.com with your order number and details about the item you would like to return.
Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is a result of our error (e.g., you received an incorrect or defective item).
We recommend using a trackable shipping service for returns and keeping the shipping receipt for your records.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 3 days of receiving the product.
Provide detailed information and, if possible, include photographs of the damaged or defective item.
We will work with you to arrange a replacement or refund, including any applicable shipping costs.

6. Cancellation Policy:

Orders can be canceled within 24 hours of purchase by contacting our customer support.
Once the order is processed and shipped, it cannot be canceled.

7. Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at soothingaura@gmail.com.

8. Changes to This Policy:

Soothing Aura™ reserves the right to update or change this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
By making a purchase on Soothing aura™, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact our customer support at soothingaura@gmail.com.

Thank you for choosing Soothing aura™ - where quality meets your expectations.